This Return and Refund Policy applies to all purchases made through Asia Mega Store via www.asiamegastore.com. The policy is designed to provide clarity and transparency while remaining compliant with Saudi Arabia’s E-Commerce Law and standard consumer protection practices in the Kingdom.
Scope of This Policy
This policy applies to all customers who place orders online with Asia Mega Store. By completing a purchase, customers confirm that they have read, understood, and agreed to the terms outlined in this policy.
Return Eligibility Period
Customers may request a return within fifteen days from the date of receiving the product. This return period is in line with and exceeds the minimum seven-day return right granted under Saudi Arabia’s E-Commerce Law for unused online purchases.
Conditions for Accepting Returns
Returns are accepted if the product is unused, unopened, and in its original condition with all tags, labels, accessories, manuals, and original packaging intact. Returns are also accepted if the product is defective, damaged during transit, has a manufacturing fault, or if an incorrect item has been delivered in terms of product, size, color, or quantity.
Non-Returnable Items
Certain items are not eligible for return or refund due to hygiene, safety, or legal considerations. These include personal care and hygiene products once opened, cosmetics, skincare, fragrances, haircare products, sanitary items, underwear, lingerie, swimwear, socks, intimate apparel, perishable goods such as food items and supplements, custom-made or personalized products, digital downloads or digital content, software, CDs or DVDs, gift cards or vouchers, items that have been used, altered, or damaged by the customer, and products marked as final sale or clearance at the time of purchase.
Packaging and Product Condition
Returned products must be in their original, unused condition and returned with all original packaging, tags, labels, protective seals, and accessories. This requirement does not apply where the return is due to a defect or an incorrect item delivered by Asia Mega Store.
Refund Processing Time
Once a returned product is received and inspected, refunds are processed within seven to fourteen business days. Inspection is conducted to ensure the returned item meets the eligibility criteria outlined in this policy.
Refund Eligibility
Refunds are issued for defective or damaged products, incorrect items delivered, change-of-mind returns submitted within the fifteen-day return window subject to product condition, and orders that are not delivered within the promised timeframe where applicable.
Refund Method
Refunds are issued using the original payment method. Card payments are refunded through card reversal, while Cash on Delivery payments are refunded via bank transfer. In certain cases, store credit may be offered as an alternative at the discretion of Asia Mega Store. Once a refund request has been initiated, the payment method cannot be changed.
Refund Completion Time
After a refund has been processed by Asia Mega Store, it may take five to fourteen business days for the refunded amount to appear in the customer’s account, depending on the bank or payment service provider.
Shipping Charges and Returns
Shipping charges are not refundable for returns based on change of mind, and return shipping costs are the responsibility of the customer. If a return is due to an error on our part, such as a defective, damaged, or incorrect item, Asia Mega Store may refund the original shipping charges or arrange return shipping at no additional cost to the customer.
Return Process
To initiate a return or refund request, customers must contact Asia Mega Store through the website or by email and provide their order number, reason for return, and supporting images where applicable. Our support team will guide customers through the return process.
Inspection and Rejection of Returns
All returned items are subject to inspection. If a returned product does not meet the conditions stated in this policy, the return may be rejected and the product may be sent back to the customer at the customer’s expense.
Legal Compliance
This policy is compliant with Saudi Arabia’s E-Commerce Law and reflects consumer protection standards applicable to online transactions within the Kingdom.
Policy Updates
Asia Mega Store reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on the website and will apply to orders placed after the updated policy becomes effective.
Contact Information
For questions or assistance related to returns or refunds, customers may contact Asia Mega Store via email at info@asiamegastore.com or by phone at +966 55 491 6138.